About

Daniel Pryfogle

<p class="p1">CX Basecamp is a CX Effect adventure designed to educate and equip leaders who seek the thrill of exceptional customer service.</p>
<p class="p1">CX Effect is a technology outfitter focused exclusively on customer experience. We help organizations map solutions and gear up for digital transformation. Our team guides you through every step of implementation so you can realize greater impact and a faster return on investment.</p>
<p class="p1">Founded in 2020 by cloud telelphony pioneer <a href="https://cxeffect.com/about/andrew-pryfogle/">Andrew Pryfogle</a>, CX Effect creates a marketplace where organizations find the most disruptive CX technologies with the help of trusted guides.</p>
<p class="p1">Learn more about CX Effect <a href="https://cxeffect.com/">here</a>.</p>

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<h2>VALUE PROPOSITION</h2>
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<p>Airkit is a digital CX automation platform that connects a business&rsquo; data systems to its customers in order to quickly deliver self-service journeys. Airkit offers the only low-code platform purpose-built for customer engagement across all channels &ndash; web, voice, text, chat, and mobile.</p>
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<h2>CASE STUDY | METLIFE</h2>
<p>Until 2021, MetLife&rsquo;s enrollment was done on paper. The company utilized 250 different forms that were specific to each state, beneficiary, pre-existing conditions, etc. After a 10-year process of at- tempting to identify a vendor that could fit its needs, MetLife selected Airkit to digitize 250 forms into one end-to-end process.</p>
<p>The multi-channel approach was a completely novel idea to MetLife, but the company realized it was a necessity to compete in the digital-first world that exists today. After digitizing its Statement of Health paper process, it saw 99% of submissions completed online instead of paper, 50% higher completion rates, and 0% NIGO (not in good order, which prior to Airkit was ~40%).</p>
<h2>5 QUALIFYING QUESTIONS TO ASK</h2>
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<p>What is your strategy to provide a mobile first experience to your customers?</p>
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<p>How much of your onboarding process is still paper-based?</p>
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<p>During this labor shortage, how are you keeping hold times and abandonment rates down?</p>
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<p>What engineering resources do you have for customer experience or do you have developers building on Twilio?</p>
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<p>How are you thinking about transforming your customer experience for the digital-first world?</p>
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<p>Airkit is a digital CX automation platform that connects a business&rsquo; data systems to its customers in order to quickly deliver self-service journeys. Airkit offers the only low-code platform purpose-built for customer engagement across all channels &ndash; web, voice, text, chat, and mobile.</p>