Customers are motivated to use self-service tools. They want to get things done &mdash; quickly. But if the tool can&rsquo;t provide the right information, customers are frustrated. When your bot is not up to the task, you need an assistant that leverages generative AI plus your company&rsquo;s knowledge and data to deliver accurate, personalized answers &mdash; like a human agent, or better. Enter Quiq. The conversational CX platform deploys AI assistants that excel at comprehending human language and understanding nuances in questions. And if the assistant can&rsquo;t answer the question, Quiq&rsquo;s AI-powered digital contact center enables human agents to handle many customer conversations across multiple messaging channels, simultaneously. In this one-hour webinar recorded Feb. 14, 2024, CX Effect founder and CEO Andrew Pryfogle gets into Quiq with Mike Myer, founder and CEO; John Andersen; conversational architect, Michael Hartsog, customer growth and alliances leader; and Kat Garcia, director of member services for LOOP, a delighted Quiq customer.

An AI assistant can get the job done when a bot can't.

When Your Bot Is Not Up to the Task

If your business depends on making a lot of outbound calls, you need to know about impending regulatory changes. In this webinar recorded Feb. 7, 2024, CX Effect founder and CEO Andrew Pryfogle talks with Pure CallerID partner Sean McIlrath about the new regulatory environment and how his solution protects those businesses that rely on outbound calls.

Clean up and protect your outbound calling with Pure CallerID.

Overcoming New Obstacles to Outbound Calling

There's a platform that helps reduce constant turnover in the contact center. How? Through immersive learning and AI-powered coaching. The platform also drives 2x faster ramp-up times, reduces training costs by up to 50%, and improves customer satisfaction. It&rsquo;s Bright &mdash; and a bright idea for struggling contact centers. Find out why organizations are saying &ldquo;Eureka!&rdquo; in this 30-minute conversation between Andrew Pryfogle, CX Effect founder and CEO, and Luc Dallaire, Bright&rsquo;s head of growth. The webinar was recorded on Jan. 18, 2024.

Reduce agent turnover in the contact center, drive faster ramp-up times, and lower training costs with Bright.

A Bright Idea

If you could build a BPO that met all your needs, what would it look like? Superior coverage? Greater flexibility? High consistency and quality? Yes, yes, and yes. Guess what? Your dream BPO is already here: Omni Interactions. Co-CEO Courtney Meyers introduces the fastest-growing BPO in the United States in a conversation with Andrew Pryfogle, founder and CEO of CX Effect, recorded Nov. 14, 2023.

Imagine a BPO that uses skilled gig workers and AI to provide on-demand, scalable CX at 25-55% lower cost.

Finally, a BPO You Can Count On

Are you guessing when it comes to forecasting staffing needs in your support center? Lacking visibility into the performance of a remote team? Can&rsquo;t see the queues getting longer and the temperature rising? Legacy workforce management (WFM) solutions are not meeting the needs of today&rsquo;s support teams. There's a better way. Brian Sze, cofounder of Assembled, explains it all in a conversation with Andrew Pryfogle, CX Effect founder and CEO, recorded Oct. 5, 2023.

Your legacy workforce management system isn’t up for the challenges of a modern support team.

Next-Generation WFM

Access

Agent Performance

Agent Tools

Artificial Intelligence

Automation

Branded Caller ID

ChatGPT

Conversational AI

Conversation Analytics

CX Leadership

CX Orchestration

Digital

Flexible Staffing

Identity & Authentication

Knowledge Orchestration

Learning Management

Metrics

Systems View

UCaaS/CCaaS

Workforce Management

Explore

New technologies are changing how customers access and engage products and services. Even more, the innovations are transforming how organizations operate and grow. Explore the terrain of CX solutions. This way to adventure!