Playvox’s powerfully simple workforce engagement management (WEM) solutions transform customer care. We deeply understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating tools that help our customers unlock the full potential in every employee and every interaction.
Questions to Determine Fit
- What is your current WFM/QM solution?
- What is driving you to look for a different solution?
- How many agents do you have? Where are they located? (All in one country, multi-country, etc)
- What are the current systems that you are using for email, chat, phone etc. Are there any other systems/platforms that you want us to be able to integrate with?
- What is your target date to make a change?