NICE CXone, the world’s #1 cloud customer experience platform, is the most complete, easiest and most reliable solution for companies to achieve their customer experience goals. NICE CXoneis the first and only platform unifying best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence — all built on an Open Cloud Foundation.
Business challenge: Insights from web analytics and the contact center revealed consumer struggle through the insurance quote process. Making changes to the website takes months. The business wanted to reduce abandonment during the online quote process and increase quote accuracy and quote completion rates
Solution: CXone Guide empowered the business to proactively address struggle at points of friction in the online journey. CXone Guide is part of the application stack allowing the business to deploy guidance across several lines of business.
- 30% more quotes intitiated
- 70% more quotes completed
- 50% more products sold
Questions to Determine Fit
- Are you currently on prem or cloud today?
- When is the last time you have done an evaluation on your contact center solution?
- What is your strategy for your CCaaS/Digital Transformation?
- What process do you have in place to capture your customer’s journey?
- Who are the key stakeholders that influence your CCaaS/UCaaS decision?