A Bright Idea

There's a platform that helps reduce constant turnover in the contact center. How? Through immersive learning and AI-powered coaching. The platform also drives 2x faster ramp-up times, reduces training costs by up to 50%, and improves customer satisfaction. It’s Bright — and a bright idea for struggling contact centers. Find out why organizations are saying “Eureka!” in this 30-minute conversation between Andrew Pryfogle, CX Effect founder and CEO, and Luc Dallaire, Bright’s head of growth. The webinar was recorded on Jan. 18, 2024.