Value Proposition
Convoso is a contact center software solution that combines an auto dialer which improves contact rates by 3x with conversational AI that drives more sales.
Case Study
Medigap Life is a Medicare provider that connects customers across the United States with insurance that meets their needs. Based in Florida, the company’s call center employs more than 500 agents who handle both inbound and outbound calls. As Medigap Life scaled up its operation, the company struggled to reach prospective policyholders while using the dialer systems of both ChaseData (now DialedIn) and VICIdial. After switching to Convoso, the company saw immediate and dramatic results in outbound campaigns:
● 300% revenue growth over one year
● 80% increase in contact rate
● 60% fewer DIDs labeled as spam
● 40% fewer voicemails sent to agents
Questions to Determine Fit
- Has your contact rate been steadily decreasing?
- Are you wrestling with low agent retention and satisfaction?
- Are you spending more and more on leads every month?
- Are you struggling to convert leads and close deals?
- Can you afford to keep running your contact center at a loss?
