Value Proposition
Solidroad is an AI-powered talent development platform designed to optimize the talent lifecycle for contact centres and BPOs. Our solutions enhance the hiring process, accelerate onboarding, and facilitate personalized training at scale, ensuring contact centers can:
- Identify Top Talent Efficiently: Leveraging AI to cut through the noise and find the best candidates quickly.
- Speed Up New Hire Proficiency: Tailored onboarding programs help new employees become productive faster.
- Deliver Customized Training at Scale: AI-driven training programs cater to individual learning needs, fostering continuous development across the entire organization.
Case Study
About PartnerHero:
PartnerHero specializes in outsourced customer support and staffing for various sectors. With over 2,000 employees across 19 global hubs, PartnerHero supports 12 languages and offers services like customer experience, content moderation, and QA.
PartnerHero specializes in outsourced customer support and staffing for various sectors. With over 2,000 employees across 19 global hubs, PartnerHero supports 12 languages and offers services like customer experience, content moderation, and QA.
Problem:
PH Academy, PartnerHero's recruitment and onboarding wing, faced challenges with their traditional hiring methods, which were time-consuming and resource-intensive. They needed a unified platform to streamline applicant screening and onboarding, ensuring consistency and accelerated proficiency among new hires, particularly for English language proficiency and customer interaction.
PH Academy, PartnerHero's recruitment and onboarding wing, faced challenges with their traditional hiring methods, which were time-consuming and resource-intensive. They needed a unified platform to streamline applicant screening and onboarding, ensuring consistency and accelerated proficiency among new hires, particularly for English language proficiency and customer interaction.
Solution:
Integrating Solidroad transformed PartnerHero's processes. Solidroad's AI-powered platform allowed for efficient applicant screening with the AI Simulations, providing instant performance scoring and feedback. This streamlined the hiring process, enabling recruiters to focus on quality engagement.
Integrating Solidroad transformed PartnerHero's processes. Solidroad's AI-powered platform allowed for efficient applicant screening with the AI Simulations, providing instant performance scoring and feedback. This streamlined the hiring process, enabling recruiters to focus on quality engagement.
Results:
With Solidroad, PartnerHero improved applicant screening and set higher benchmarks for new hires. The onboarding process became more efficient, reducing time to proficiency from 17 days to 8 days. Solidroad's English proficiency assessments ensured new hires were well-prepared for real-world interactions, contributing to a cohesive, standardized training environment.
With Solidroad, PartnerHero improved applicant screening and set higher benchmarks for new hires. The onboarding process became more efficient, reducing time to proficiency from 17 days to 8 days. Solidroad's English proficiency assessments ensured new hires were well-prepared for real-world interactions, contributing to a cohesive, standardized training environment.
Questions to Determine Fit
- What are your current challenges with hiring and onboarding new employees in your
- How many employees do you currently have in your contact center, and what is your annual attrition rate?
- What tools and systems are you currently using for employee training and development?
- How do you measure the effectiveness of your training programs and new hire onboarding?
- What is your AI strategy for talent development and training solutions?
