Value Proposition
Krisp is an AI-powered solution for contact centers that provides bi-directional background noise cancellation, voice cancellation, and echo cancellation, enhancing the call experience and generating call insights to improve all customer interactions.
Case Study
As a leading provider of outsourced customer support for SaaS and e-commerce brands, SupportZebra, which relies heavily on phone calls, needs quality audio for its call center agents to perform their jobs well. When SupportZebra transitioned most of its staff to a work-from-home model during the pandemic, the fast-growing company faced a challenge: more background noise and customer complaints. Barking dogs, talkative children, and the blowing of a fan could spell disaster for a customer call taken from an agent’s home — and threaten the viability of SupportZebra’s business. The company needed to keep its workforce safe at home while also ensuring its customers’ satisfaction, so it turned to Krisp.
Equipped with Krisp noise cancellation, SupportZebra agents were able to provide the same top-notch customer support they provide when in the office. And since Krisp’s technology is bi-directional, it can effectively mute background noise coming from both the agent’s end and the customer’s end to ensure a high-quality call experience for all. In fact, SupportZebra experienced a 78 percent decrease in customer noise complaints.
Questions to Determine Fit
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Is your customer support workforce remote or hybrid?
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How do your agents handle background noise?
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How are you currently recording and transcribing calls?
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If you could make calls crystal clear wherever your agents work, how would that affect employee morale?
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If you could convert agents’ accents to the customer’s native accent in realtime, how would that affect customer satisfaction?
