Your organization faces a twin challenge: cut costs and improve customer experience. How do you do that? Automation is the answer.
In this two-part course, you'll learn:
<ul>
<li>Why automation is critical to achieving organizational objectives</li>
<li>How one technology solution makes automation simple for customers and organizations alike</li>
</ul>
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Automation is an answer the dilemma facing organizations: How to cut costs and improve customer experience at the same time?

Introduction to Automation

Access

Agent Performance

Agent Tools

Artificial Intelligence

Automation

Branded Caller ID

ChatGPT

Conversational AI

Conversation Analytics

CX Leadership

CX Orchestration

Digital

Flexible Staffing

Identity & Authentication

Knowledge Orchestration

Learning Management

Metrics

Systems View

UCaaS/CCaaS

Workforce Management

Map Your Journey

There&rsquo;s a forest of information on customer experience and technology solutions. Start here so you can see the trees, and the path forward. Register for single and multipart courses on CX topics. &nbsp;