Daniel Pryfogle

CX Effect Founder and CEO Andrew Pryfogle interviews Lexy Thompson, national channel manager for Replicant, which automates resolution of the most common customer requests via phone, text, and chat, thereby freeing up agents to focus on more complex conversations.

Replicant automates resolution of the most common customer requests via phone, text, and chat, thereby freeing up agents to focus on more complex conversations.

Introducing Replicant

Customers are motivated to use self-service tools. They want to get things done &mdash; quickly. But if the tool can&rsquo;t provide the right information, customers are frustrated. When your bot is not up to the task, you need an assistant that leverages generative AI plus your company&rsquo;s knowledge and data to deliver accurate, personalized answers &mdash; like a human agent, or better. Enter Quiq. The conversational CX platform deploys AI assistants that excel at comprehending human language and understanding nuances in questions. And if the assistant can&rsquo;t answer the question, Quiq&rsquo;s AI-powered digital contact center enables human agents to handle many customer conversations across multiple messaging channels, simultaneously. In this one-hour webinar recorded Feb. 14, 2024, CX Effect founder and CEO Andrew Pryfogle gets into Quiq with Mike Myer, founder and CEO; John Andersen; conversational architect, Michael Hartsog, customer growth and alliances leader; and Kat Garcia, director of member services for LOOP, a delighted Quiq customer.

An AI assistant can get the job done when a bot can't.

When Your Bot Is Not Up to the Task

So you&rsquo;ve got AI working in your contact center now. That&rsquo;s great. But what about EQ &mdash; emotional intelligence? You need both to achieve exceptional CX. Learn how Uniphore can increase your EQ &mdash; and deliver business results &mdash; in this webinar recorded June 29, 2023. Andrew Pryfogle, founder and CEO of CX Effect, talks with Ritesh Idnani, CRO of Uniphore.

So you’ve got AI working in your contact center now. That’s great. But what about EQ — emotional intelligence? 

AI + EQ = Impact

CX Effect CEO and Founder Andrew Pryfogle shares two quick use cases on how Replicant is disrupting the world of customer experience with its natural language contact center automation platform.

Replicant is disrupting the world of customer experience with its natural language contact center automation platform. 