Mine Your Interactions
Your customers and agents are talking. Do you know what they are saying? Every call has rich insights — if only you can find a way to mine the gold. That’s where Tethr comes in. The platform extracts the value in customer conversations, measuring the effort in calls and assessing agent performance. Tethr CEO Robert Beasley talks about the platform’s power and walks through several use cases in this 30-minute interview with Andrew Pryfogle, founder and CEO of CX Effect.