Location Agent Performance

Dispatching Data From Darkness

What to do with all this data? It’s not a new question. “Where is the wisdom we have lost in knowledge? Where is the knowledge we have lost in information?” the poet T.S. Eliot asked nearly 90 years ago. But now there are solutions to bring data out of darkness, turn it into insights, and turn insights into action. SuccessKPI is one powerful solution. The AI-driven platform gathers all customer emails, chats, text messages, and voice conversations into one environment, extracts patterns and sentiment, then delivers coaching to agents in real-time. “It was as if someone turned the data lights on,” says one user. Andrew Pryfogle, founder and CEO of CX Effect, talks with Dave Rennyson, CEO of SuccessKPI, in this webinar recorded on August 29, 2023.

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