Most results in a contact center are driven by a small number of team members while managers spend most of their time on low-performing staff who are highly transient. But what if the focus was on identifying and scaling great performance? That's what XSELL does. In this webinar recorded March 23, 2023, CX Effect Founder and CEO Andrew Pryfogle talks with XSELL Founder and CEO Matt Coughlin about the platform that makes every agent your best agent.

Want to unlock performance in your contact center? Identify and scale success with XSELL.

Trail Guide: XSELL

Every Agent Your Best Agent

What to do with all this data? It&rsquo;s not a new question. &ldquo;Where is the wisdom we have lost in knowledge? Where is the knowledge we have lost in information?&rdquo; the poet T.S. Eliot asked nearly 90 years ago. But now there are solutions to bring data out of darkness, turn it into insights, and turn insights into action. SuccessKPI is one powerful solution. The AI-driven platform gathers all customer emails, chats, text messages, and voice conversations into one environment, extracts patterns and sentiment, then delivers coaching to agents in real-time. &ldquo;It was as if someone turned the data lights on,&rdquo; says one user. Andrew Pryfogle, founder and CEO of CX Effect, talks with Dave Rennyson, CEO of SuccessKPI, in this webinar recorded on August 29, 2023.

Your customer data is of little use when it’s in the dark. Turn on the lights with an AI-powered solution.

Dispatching Data From Darkness

CX Effect Founder and CEO Andrew Pryfogle interviews Todd Smith, channel executive and president of sales for Heyday Now, which improves contact center morale and productivity by gamifying agent performance.

Heyday Now improves contact center morale and productivity by gamifying agent performance.