Sorting Through the Noise
The contact center has just gotten a lot more loud, and it’s not because of irate customers or anxious agents. It’s ChatGPT, or rather it’s all the talk and bluster about how this technology changes everything for the contact center. That’s noise, and CX leaders need a way to sort through it. Thankfully level heads prevail at the aptly named Level AI. (That was all human creativity, by the way!) In this 30-minute webinar recorded May 31, 2023, Andrew Pryfogle, founder and CEO of CX Effect, interviews Level AI Founder and CEO Ashish Nagar and sales leader Matt Peloso.